Customer Portal

Our user-friendly customer portal enables your clients to monitoring the progress of their reports in real-time. They can easily access and read the accompanying notes, settle invoices promptly, and maintain effective communication with your environmental laboratory team. This streamlined interface enhances the overall customer experience, ensuring transparency and efficient interaction throughout the reporting process. Our team worked hard to get the most optimized UI and UX navigation for your highly valued customers.

Key Features

User-Friendly Interface:

  • The portal provides a clear and intuitive interface, allowing users to navigate between sample statuses, downloadable forms, invoices, and payment receipts with ease.

  • The tabular format ensures that users can quickly access and sort key information like reference numbers, water sources, and dates.

  1. Efficient Chain-of-Custody (COC) Management:

    • Automated generation of Chain-of-Custody forms tailored for different types of samples (e.g., water, food) ensures compliance with regulatory requirements.

    • Digital tracking of COC reference numbers streamlines the process of managing and retrieving documentation.

  2. Real-Time Sample Status Updates:

    • The ability to view the status of samples in real time (e.g., "Shipped to Subout," "Pending LCR") enhances transparency and keeps customers informed about their tests.

    • Timestamped entries for when samples are received and processed allow precise tracking and auditing.

  3. Customizable Reporting:

    • Forms and reports, such as water and food analysis COCs, are customizable to include necessary details like sample point descriptions, disinfection methods, and test requests.

    • The inclusion of fields for customer-specific information (e.g., source names, addresses) ensures tailored documentation.

  4. Streamlined Communication:

    • Centralized contact and results communication fields in the forms simplify sharing critical updates with clients and stakeholders.

    • Integrated email and phone fields in the interface enhance responsiveness and traceability.

  5. Regulatory Compliance:

    • Pre-designed templates for water and food sample submissions help labs adhere to state and federal guidelines (e.g., NYSDOH, Florida Legislation).

    • Clear documentation for chlorine or bromine disinfectants and other regulatory details ensures compliance with health and safety standards.

  6. Enhanced Productivity:

    • The portal eliminates manual paperwork by offering downloadable forms directly from the customer interface.

    • Lab operators can manage multiple chains of custody and statuses simultaneously, saving time and reducing errors.

  7. Centralized Data Management:

    • A consolidated view of all chains of custody (e.g., "Generated Chain of Custodies") enables efficient tracking and organization of lab data.

    • Search and filter capabilities make it easy to locate specific records or samples.

  8. Improved Record-Keeping:

    • Digital storage of forms and sample statuses ensures a reliable and accessible record-keeping system.

    • Logs for "Relinquished By" and "Received By" in forms provide traceability for sample handling.

  9. Scalability for Large Operations:

    • The system accommodates multiple water sources and sample types, making it ideal for labs handling diverse and high-volume operations.

    • The option to generate and track multiple COCs for different systems (e.g., wells, hospital cooling systems) supports scalability.

  10. Billing and Customer Empowerment:

    • Clients can directly view and download reports and forms, reducing the burden on lab staff for routine requests.

    • Direct payment allows users to pay invoices directly from the customer portal eliminates the need for external platforms or manual payment methods, saving time for both customers and lab operators.

    • Immediate payment processing accelerates cash flow and reduces delays in revenue collection.

    • Automated reminders for unpaid invoices can improve on-time payments.

LabQuix enhances operational efficiency, regulatory compliance, and customer service, making it an invaluable tool for environmental lab operators. Contact us now for your exclusive demo!